Quality Management is a data-driven process to ensure health, safety, clinical and operational quality of care. In many instances, health and human service licensure and contracts require organizations to have quality management programs. These typically include internal and external reporting of critical incidents, customer satisfaction, trend reports of utilization and outcomes, physical plant inspections, tracking of medication and medical errors and outcomes of those in care. Quality programs typically include committees, annual evaluations and workplans that seek to continually improve the quality of services. 

We have deep experience creating quality management programs for health and human service providers and payers including governments and managed care organizations. Once the program is defined, we will help you configure your data management systems such as your electronic health record, to collect all the data reporting and analytics you'll need to successfully monitor your program. We complete environment of care inspections to ensure your physical plan meets licensing and accreditation requirements for health and safety. We can support investigating critical incidents and events and managing corrective action plans. 

YES! We offer comprehensive data reporting and analytic support. This includes configuring your data management system(s) (e.g. care management platform, electronic health record etc.)., defining key performance indicators, reporting methodologies, performing data analysis and visualization to make your reports actionable for your team. 

YES! We help health and human service organizations navigate corrective action plans. We take a compliance-first approach to quality, ensuring your organization has clear, objective ways to demonstrate compliance, and when regulators identify concerns we will work with your team to facilitate root cause analysis and implement strategies to bring you back on course.