Operations

Our operations services bolster our clients’ capacity to perform. We offer a portfolio of best-in-class approaches to navigate uncertainty, streamline the day-to-day and effectively respond to the evolving demands of health and human services.

We apply globally recognized best practices of the Project Management Institute, Agile, LEAN, and Six Sigma to

Rapidly identify operating requirements, including cross-walking local, State, and federal regulations
Operationalize requirements into LEAN workflows with supporting technology solutions and other resources.
Develop detailed performance expectations, including resource and cost management plans
Define and monitor operational excellence through quality controls and stakeholder management solutions.

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Trusted by

Through our proven approach, we have:

Managed operations of multi-billion-dollar, multi-state organizations, exceeding 1,500 employees.
Secured and licensed nearly 100 facilities
Achieved accreditation through the Joint Commission, Council on Accreditation, CARF, HAGUE, and NCQA
Implemented and managed multi-billion-dollar managed care contracts
Managed mergers and acquisitions of enterprise organizations.
Resolved corrective action plans affecting a multi-billion-dollar organization.

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What Our Clients Say About Hess III Consulting

"We know that when we hire Hess III Consulting for our projects, everything will get done on-time and no matter what comes up, it's handled."

— Judy

Owner, Special Education Consulting Agency

"There is no way we could have navigated the ins and outs of that project without your help. THANK YOU for always having our back, even when the going got rough. We knew we could always count on you to figure it out; you even made it look easy!"

— Maria

Vice President of Operations

"You absolutely NEED Hess III Consulting if you have a big project but don't have the resources to manage it. They'll do it all!"

— Debbie

Founder, Non-profit

Case Studies

Case Study: Implementing Integrated Managed Care

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Integrated Care Academy: Workforce Development for Whole-person Health

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Frequently Asked Questions

What does operations support mean?

Operations drives not just what your organization does, but how it performs. Truth be told, most issues are operational issues (e.g. opportunities to improve standard operating procedures, workflows, productivity, technology tools, resource allocation, and even quality control etc.). We help our client 'look under the hood' to address operational issues that are holding them back.

What does the process look like?

First we'll meet with your executive(s) to understand the high-level priorities - including known pain points, priorities, timelines, team members and major milestones. Then we'll engage team members to identify painpoints in as much detail as possible, recognizing not everything may be known in the beginning. Then we'll apply our best-in-class tools to become your easy button and optimize your operations!

What about our organizational culture?

We know that operational excellence and organizational culture go hand in hand. Oftentimes when staff don't have clear expectations, defined roles, and the right tools/resources to do their jobs, organizational culture suffers. By addressing these operational challenges, teams will be fully supported and set up for success, which transforms organizational culture.

What return on investment (ROI) can I expect?

ROI is project-specific and does result in reduced costs, reduced employee attrition, increased patient satisfaction, and higher quality of care (which can help maximize value-based payments and future growth opportunities).

Connect with Us

We love getting to know good people doing good things. Reach out and schedule a free consultation. We'll gladly share early insights and help figure out how we can best support you and your organization. Absolutely no commitment required.

(480) 559-1051
info@hess3.com