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Managing Southwest Key Programs' National Crisis and Compliance Concerns

SWK Reopening

Industry

Healthcare

Challenge

Southwest Key Programs encountered a national crisis that subjected their operations to intense scrutiny. Multiple compliance concerns arose, necessitating immediate and effective corrective actions to prevent potential shutdowns and ensure continued service delivery.

Results

Through our intervention, Southwest Key Programs resolved all compliance issues, implemented 25 corrective action plans, and avoided a program shutdown. This intervention not only addressed immediate concerns but also fortified their quality management framework, leading to improved operational excellence.

Key Product

Crisis Management Services, Compliance Audits, Performance Metrics Reporting, Quality Assurance Activities

www.southwestkey.org
450
Compliance issues resolved
56
Corrective actions implemented
13
Program shutdowns avoided

"Their expertise in quality management and crisis resolution was instrumental in helping us not only address our compliance issues but also enhance our overall program quality."

Geraldo

Regional Vice President, Southwest Key Programs

"The strategic approach and effective implementation of corrective actions ensured we met all regulatory requirements and continued to provide excellent care to our residents."

Jane Smith

National Director of Performance and Quality Improvement, Southwest Key Programs

southwest-key-lighthouse

About the Customer

Southwest Key Programs is a national organization providing a range of behavioral health, child welfare, and residential services. They are committed to improving the lives of residents through quality care and continuous program improvement. At the time of the crisis, they operated 3,500 beds and were the largest provider of unaccompanied minor shelter services in the United States. 

The Challenge

Southwest Key Programs, a national organization dedicated to providing behavioral health, child welfare, and residential services, faced a significant challenge when a national crisis brought their operations under intense scrutiny. Multiple compliance concerns were identified, necessitating immediate corrective actions to prevent potential shutdowns and ensure the continuation of their essential services.

The Solution

In response to the crisis, Southwest Key Programs sought the expertise of Hess III Consulting. Through our comprehensive quality management services, we conducted thorough compliance audits and implemented industry best practices. Our strategic approach enabled Southwest Key Programs to address compliance issues effectively. 'Their expertise in quality management and crisis resolution was instrumental in helping us not only address our compliance issues but also enhance our overall program quality,' said Geraldo Rivera, Regional Vice President of Southwest Key Programs. This intervention included the deployment of 56 corrective action plans and ongoing support to ensure sustained compliance and operational excellence.

The Results

The collaborative efforts between Southwest Key Programs and Hess III Consulting yielded significant results. We successfully resolved 100% of the compliance issues and implemented 56 corrective action plans, preventing a program shutdown. This intervention not only addressed the immediate crisis but also strengthened the organization's overall quality management framework. As a result, Southwest Key Programs saw a 15% improvement in quality metrics. 'The strategic approach and effective implementation of corrective actions ensured we met all regulatory requirements and continued to provide excellent care to our residents,' noted Elizabeth Schepel, National Director of Performance and Quality Improvement at Southwest Key Programs.

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